The firm has a specialized and exclusive area of collections that integrates the judicial and extrajudicial management in a dynamic that complies with the policies and procedures of each of our clients, achieving excellent results in early recovery as well as in judicial collection.
The Firm has the latest technology of telephone switchboard and software systems of management, custom developed by our team of engineers to meet our demands and procedures. We have a system of multiplatform massive personal notification, via post, email, SMS, WhatsApp, and social networks, among other tools that we develop on a permanent basis.
Thanks to our consolidated trajectory, our team follows a rigorous and meticulous procedure of integral and systematic collections. We have achieved a precise balance between the technical aptitude required for an ample massive management and the personal and professional contact typical of a law firm, which shows its sustained success in the region and in the country for 15 years.
EXTRAJUDICIAL DEBT COLLECTION SERVICES
Welcome Call and Arrears Prevention
In this stage we strive to generate loyalty with the client and improve the database, to be one step ahead of the creation of arrears. The management is carried out by means of phone calls, email and SMS deliveries, according to a monthly calendar of deadlines informed previously by the client.
Early Arrears
From day one of delay, it is essential to take actions effectively and we know the importance it is for each one of our clients to recovery their delinquent accounts as promptly as possible, that is why we have a highly qualified staff with the main goal to intervene at the right time, effectiveness in the negotiations and recovery of debt, using the best techniques and tools to collect effectively.
Late Arrears
In the late arrears management, the recovery tasks are intensified, trying to persuade the debtor, emphasizing the consequences of their debt and the high costs which are associated. The follow-up proceeds with the management carried out in the early arrears, with a special emphasis on the localization and contactability by means of improving the databases.
OUR TECHNOLOGY
- BI Intellegence
- Omnichannel
- Custom-made Predictive and Progressive Dialer
- IVR outbound with TTS and personalized SMS delivery
- Intelligent platform of mass email delivery
- Software to send bulk and personalized WhatsApp
- Call Recording
- Export encrypted audios on client demand
- High performance CRM for the demand of the contact center
- Automatic off-site and cloud back-up system
